Terms & Conditions

1  Applicability

The following terms and conditions apply to Private Hire s.r.o., chauffeur and limousine services, especially on transport of passengers on scheduled services, rented bus service, rented vehicles and trips with private automobiles as well as services from the event management field. They also apply to all prospective trade marks with a secondary meaning, even if they are not expressly agreed. As long as usage of our services lasts, our conditions are binding and assumed. Deviations from our terms and conditions are only taken by a written confirmation on our part effectively.

2  Contract issue and contract conclusion

The offers of Private Hire s.r.o. are non-binding. Orders and declarations of acceptance confirmed in written forms can be legally binding. Furthermore, the client agrees to all of order-related factors, such as order location, date, number of persons, desired vehicle, number of pieces of baggage, delay. Information and data must be available to the company Private Hire s.r.o. within a reasonable time and in a final, binding version. Private Hire has no obligation to verify the traditional data or documentation and their correctness. Amendments, modifications or subsidiary agreements must be in written form. Private Hire s.r.o. confirms the order, as a rule immediately, latest within 3 working days. A contract is also concluded that Private Hire actually renders the services ordered. A booking via the online booking form is legally binding, but it is also always confirmed in written form by Private Hire s.r.o.

3 Prices

Unless otherwise agreed, in principle, always current, published price list on instant rate lookup page (https://book.mylimobiz.com/privatehire/RateLookup) of the company Private Hire s.r.o. is valid. The costs, if not agreed otherwise, like exclusive additional costs which are given as part of the customer or the services of persons in order to be transported, are not included and are billed separately. The Private Hire s.r.o. adheres to its bid prices seven days bound, and then it additionally requires a new agreement.

4 Service Delivery Procedures:

A.     Customer privacy & confidentiality: Private Hire s.r.o. will ensure that neither Private Hire s.r.o.  nor its chauffeurs will disclose identities of Customers, their routes of travel, passengers or services to third parties. Private Hire s.r.o. and its chauffeurs will refrain from requesting autographs, photographs or souvenirs and refrain from seeking testimonials or endorsements from Customers

B.     Customer preferences and profile: Private Hire s.r.o. will honor specific Customer requests which are submitted in the reservation details comments to Private Hire s.r.o., including but not limited to the following:

a.       Preferred contact info: Private Hire s.r.o. will honor Customer’s preferred method of contact (such as email or text instead of a phone call) regarding all communications with Customer, in particular confirmations. This will also include Customer’s preferred contact person for trip confirmations (such as the Customer’s assistant or travel agent).

b.      Preferred pick up / drop off instructions: Private Hire s.r.o. will honor all specific pick-up or drop-off instructions of the Customer that are allowed by Private Hire s.r.o.’s licensing and location (such as airport curbside pick-up versus inside pick up).

c.       Attire: In some circumstances, Customers may request certain attire may not be worn by the Chauffeur (such as a clothing brand that displays the logo of a competitor of Customer). E.g., Chauffeurs may not wear shoes with Adidas logos if specifically requested by Customer in the reservation details.

d.      Other instructions: Private Hire s.r.o. will also abide by any instructions provided by Customer’s representatives or agents, including but not limited to, any policies or procedures regarding “paparazzi” or other third parties seeking access to Customer.

C.     Spot times: Private Hire s.r.o. will spot vehicle at pickup location at least 15 minutes prior to scheduled pickup time unless otherwise specified below. Customer in its sole discretion, may require Private Hire s.r.o. to spot 30 minutes prior for VIP reservations. In the event that the chauffeur may not arrive at the scheduled spot time, Private Hire s.r.o. will proactively contact the Customer to communicate the potential delay. Private Hire s.r.o. agrees to notify Customers as soon as the potential delay is identified.

D.     Policies for specific service types: Unless otherwise specifically instructed by the Customer’s preferences and profile information provided to the Private Hire s.r.o., Private Hire s.r.o. will abide by the following policies for service delivery:

a.       Commercial Airline Pickups: Chauffeur will greet his Customers according to customer-specified preferences, such as in the baggage claim area, and if allowed by airport regulations. For Vienna airport pick ups, chauffeur is waiting customer in front of "Anker" the red shop in front right hand side of exit from baggage area with a sign with the Customer’s name.

b.      Fixed Base Operator (FBO) Pickups:

                          i.            Chauffeur will arrive at the FBO at least 30 minutes prior to the scheduled flight arrival.

                        ii.            Upon arriving at the FBO, the chauffeur will park the vehicle in an approved location and check in with a Customer service representative of the FBO at the main reception desk.

                      iii.            The chauffeur will provide the Customer service representative with the Customer name, the aircraft tail number, and the location of the vehicle.

                      iv.            The chauffeur will wait inside the FBO lobby with a sign with the Customer’s name and will greet the Customer in the lobby.

                        v.            In the event the chauffeur cannot greet the Customer inside the FBO lobby, Private Hire s.r.o. must contact the Customer immediately to communicate the exact location of the chauffeur.

                      vi.            Chauffeur will never drive onto the tarmac without express permission from the FBO and without following all applicable FAA and FBO policies and procedures for tarmac access.

c.       Hotel Pickups:

                          i.            Upon arriving at the hotel, the chauffeur will park the vehicle in an approved location and check in with the doorman, the front desk and with the concierge.

                        ii.            The chauffeur will provide the hotel representatives with the Customer name, and the location of the vehicle.

                      iii.            The chauffeur will stand outside the vehicle, in front of the main hotel entrance, with a sign displaying Customer’s name until the Customer is located.

                      iv.            In the event the chauffeur cannot greet the Customer in front of the main entrance, Private Hire s.r.o. must contact the Customer immediately to communicate the exact location of the chauffeur. In the event that the chauffeur must circle the hotel due to traffic regulations and/or lack of parking availability, Private Hire s.r.o. must contact the Customer immediately to notify them of the situation.

d.      Public Building Pickups (including venues/stadiums):

                          i.            Upon arriving at the building, the chauffeur will park the vehicle in an approved location clearly visible from the main entrance.

                        ii.            The chauffeur will stand outside the vehicle, in front of the main entrance or such other location specifically requested by Customer (such as the side of the building or parking garage), with a sign displaying the Customer’s name until the Customer is located.

                      iii.            In the event the chauffeur cannot greet the Customer in front of the main entrance, Private Hire s.r.o. must contact the Customer immediately to communicate the exact location of the chauffeur.

                      iv.            In the event that the chauffeur must circle the building due to traffic regulations and/or lack of parking availability, Private Hire s.r.o. must contact the Customer immediately to notify them of the situation.

e.       Residential Pickups:

                          i.            Chauffeur will park either in front of the residence or in the driveway, whichever provides the most convenient access to the vehicle.

                        ii.            Chauffeur will stand outside the vehicle when waiting for the Customer, with a sign displaying the Customer’s name until the Customer is located.

5 Chauffeurs:

1.      Each chauffer performing Services shall be properly qualified and licensed.

2.      Chauffeurs and other Private Hire s.r.o. representatives meeting Customers in person shall wear a pressed white shirt, dark business tie, black suit, and polished black dress shoes, unless SP has standardized alternative uniforms such as resort-wear. Overall, a chauffeur's appearance should be conservative, professional and polished.

3.      Chauffeurs performing services shall display a sign containing the Customer's name for all pickups if necessary.

4.      Private Hire s.r.o. shall manage and carry out its business and perform services generally in such a manner as to reflect its top quality and shall adhere to such additional specific quality and responsibility standards as it could be established.

6 Limitation of Liability / Limitation

Compensation claims from impossibility of performance, sound, and breach of duty in tort are excluded both against the company Private Hire s.r.o. as well as against its vicarious aids, unless intentional or grossly negligent. The liability of Private Hire s.r.o.  is limited to a maximum of 3 times the price agreed upon performance. Personal injuries are by the insourance company insurance limited to a maximum of 10,000€ per injured person. Any claims based on work performance by Private Hire s.r.o. that come into consideration  must be presented in written form, within 3 working days after termination of the contract with Private Hire s.r.o.

Delays or performance failures due to certain force events or the events which the Company Private Hire s.r.o. considers more difficult or impossible to complete (this includes in particular technical failures, acts of God, weather-related emergency, government regulations, strikes, lockouts, demonstrations, etc.), even if they occur with subcontractors, suppliers or subcontractors, the company Private Hire s.r.o. even with binding dates and deadlines is not responsible. Entitle them to delay start-up time, or withdraw from the unfulfilled portion of the contract in whole or in part. Private Hire s.r.o.  is also exempted from liability, unless the journey time is exceeded due to circumstances which, despite the utmost care could not be avoided and whose consequences could not have averted. Not responsible for articles left in the limousine. Balances to be paid to the driver on the run date before the beginning of the run. Vehicles cannot be loaded beyond seating capacity.

7 Terms of Payment

Private Hire s.r.o. will make pre-authorization on your credit card as a guarantee. Payment may be made prior to or after completion of service: cash, credit card or bank transfer. We issue VAT invoice. We accept credit cards like Master, Visa and American Express. In the case of a customer's credit card carried in a car, payment may also be done directly in the car after the transfer task is executed. The payment shall be made as soon as Private Hire s.r.o. obtains the required and invoiced amount. Unit of the party in default, Private Hire s.r.o. at the end of the 14 day payment period is authorized, on the unpaid amount or interest at the rate charged by commercial banks, to charge for overdraft. In the event that the contractor has not completed or if circumstances become known that the credit is to call into question the company Private Hire s.r.o. reserves the right  to provide the overall legal debt due and to demand advance payments or security deposits. Furthermore, the company Private Hire s.r.o. is entitled, in the event of default by the Customer, to withdraw from all contracts.

8 Cancellation

Should the customer cancel the contract or should he not resign without taking the performance of our company claim, the Contractor shall be entitled to demand a reasonable compensation for arrangements and planning. This is true even if the customer is not at fault. Private Hire s.r.o. is entitled to estimate sum compensation. Decisive for the cancellation is a cancellation receipt. Cancellations are only on weekdays between 09:00 - 20:00 accepted. If the agreed performance without the written cancellation is not claimed, then the customer has to pay the agreed price without deductions.

Cancellation fees for limousines and mini vans (up to max. 8 seats):
Cancellation fees from 48 hours before delivery - 50% of the agreed amount of the booking
Cancellation fees from 8 hours before delivery - 75% of the agreed amount of the booking

Cancellation charges for minibuses, coaches and VIP coaches (from 9 guest seats)
Cancellation fees until 30 days before deployment - 5% of the agreed amount of the booking
Cancellation fees 29-11 days before delivery - 10% of the agreed amount of the booking
Cancellation fee 10-3 days before order - 35% of the agreed amount of the booking
Cancellation fees from 48 hours before delivery - 60% of the agreed amount of the booking
Cancellation fees from 24 hours before delivery - 80% of the agreed amount of the booking

9 Contract and transport exclusion

Contract is a subject of approval of the transportation of passengers and other services. The Company Private Hire s.r.o. reserves the right to exclude from the transport people who pose a threat to security and order, or who do not follow the instructions of the chauffeur or damage the vehicle intentionally or by gross negligence.